Cookie Policy
Welcome to TransferLab’s Cookies Policy.
This Cookie Policy sets out the basis on which we use cookies and similar technologies on or in relation to our website, www.transferlab.io (our website). This Cookie Policy was last updated on 11 November 2026.
Essential cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. Non-essential cookies and other technologies are only placed on your computer or device if you have consented to us doing so.
For information on how you consent and how you can withdraw your consent to us placing non-essential cookies and other technologies on your computer or device, see the section below entitled How to accept or reject cookies.
About cookies
What are cookies?
Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.
Essential and non-essential cookies
Cookies can be classified as either ‘essential’ or ‘non-essential’.
Essential cookies: these are cookies that are either:
- used solely to carry out or facilitate the transmission of communications over a network; or
- strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.
Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).
Session and persistent cookies
Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.
Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser.
Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.
First and third-party cookies
Cookies can be classified as ‘first party’ or ‘third party’.
First-party cookies: these are cookies placed on your device by our website domain.
Third-party cookies: these are cookies placed on your device by third party website domains.
If you require further information about cookies in general, please visit www.allaboutcookies.org
List of cookies used
Essential cookies
These are cookies that are strictly necessary for our website to be able to operate or to provide you with a service on our website which you have requested. We use the following essential cookies on our website:
| Source | Name | Purpose | Duration |
| TransferLab | transferlab_session | Keeps your session working as you move between pages, including while you are logged in. | Expires after a short period of inactivity |
| TransferLab | XSRF-TOKEN | Protects forms against Cross-Site Request Forgery (XSRF/CSRF) attacks. | Expires after a short period of inactivity |
| TransferLab | tl_cookie_preferences | Remembers which optional cookies you have accepted or rejected, so we do not ask you again on every page. | 180 days |
| TransferLab | remember_web_* | Keeps you logged in if you tick ‘Remember me’ when you log in. | 5 years, or until you log out |
| TransferLab | referral | Records that you arrived on our website through a referral link, so the referral can be credited when you register. | 5 years, or until you register |
Embedded content
Some pages show content from other providers so that the page works as intended. These providers may set their own cookies when the content loads:
| Source | Where it is used | Purpose | Duration |
| Trustpilot | Pages that show our customer reviews | Displays our Trustpilot reviews and rating. | Set by Trustpilot |
| Google Maps | Contact page | Displays a map of our office location. | Set by Google |
How to opt out of essential cookies
Most browsers allow you to block all cookies, including essential cookies. Please note, however, that if you block all cookies, parts of our website and its functionality may not work or display properly. You can delete existing cookies from your browser by clearing your browsing data and ensuring that the option to delete cookies is selected. For more detailed information on how to accept and reject cookies, including guidance for specific browsers, please see the section below entitled How to accept or reject cookies.
Non-essential cookies
We only use the following non-essential cookies and services if you allow them in our cookie settings. They are grouped by the option that controls them.
Analytics
| Source | Name | Purpose | Duration |
| ClickCease | Set by ClickCease | Monitors visits from our online adverts to detect and block fraudulent or invalid clicks. | Set by ClickCease |
Marketing
| Source | Name | Purpose | Duration |
| Google Analytics | _ga, _ga_* | Distinguishes unique users and sessions so we can understand how visitors use our website. | 2 years |
| Google Ads | _gcl_au | Measures whether visits from our Google adverts lead to actions on our website, such as registering or contacting us. | 90 days |
| Meta (Facebook) Pixel | _fbp, _fbc | Measures the effectiveness of our Facebook and Instagram adverts and helps show our adverts to relevant people. | 90 days |
| Clearbit | cb_anonymous_id, cb_user_id, cb_group_id | Identifies the company a visitor belongs to, so we can understand which businesses are interested in our services. | Up to 1 year |
External content
| Source | Where it is used | Purpose | Duration |
| Google Maps Platform (Places) | Address fields on our forms | Suggests addresses as you type. | Set by Google |
| Loom | Pages with explainer videos | Plays embedded videos. | Set by Loom |
| Ybug | Feedback button | Lets you send us feedback or report a problem with the website. | Set by Ybug |
Web beacons
We also embed web beacons in our marketing emails and on our website. Web beacons are small GIF image files that enable us to track your receipt of our marketing emails, how often you view our adverts or website pages, your location, IP address and browser information. Web beacons are activated whenever you open a marketing email or access a page on our website which contains a web beacon. Web beacons transmit data when you view them but are not capable of accessing any other information on your computer. Web beacons are not stored on your hard drive unless you download a GIF image containing them.
Some (but not all) browsers enable you to restrict the use of web beacons by either preventing them from sending information back to their source (for example, when you choose browser settings that block cookies and trackers), or by not accessing the images containing them (for example, if you select a ‘do not display images (in emails)’ setting in your email server).
How to opt in or out
See the section entitled How to accept or reject cookies.
Legal basis for processing
We process the information we gather from the use of web beacons in our legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation). Where web beacons on our website rely on cookies or similar technologies, we only use them with your consent, as required by the Privacy and Electronic Communications Regulations 2003.
Legitimate interest
Analysing the effectiveness of our email marketing campaigns and website.
How to accept or reject cookies
There are a number of different ways in which you can accept or reject some or all cookies and similar technologies. Some of the main methods of doing so are described below:
You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.
You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.
You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org
Cookie control tool
When you first visit our website, you will see a cookie banner. You can choose Accept all, Reject optional, or Settings to switch Analytics, Marketing and External content on or off individually. Essential cookies are always on. If you reject optional cookies, some features, such as videos and address suggestions, will not be available.
You can change your choices at any time by selecting Cookie settings in the footer of any page. If you withdraw consent, we will stop using those cookies and delete the Google and Meta cookies we have placed.
Browser settings
You can accept or reject some or all cookies (for example, blocking all third-party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:
- Google Chrome: https://support.google.com/chrome/answer/95647
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- Microsoft Edge: https://support.microsoft.com/en-gb/microsoft-edge/delete-cookies-in-microsoft-edge
- Apple Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ or ‘private’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third-party applications that you can add to your browser to block or manage cookies.
Existing cookies
To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.
Google ad settings
You can manage and opt out of personalised advertising from Google by visiting Google’s My Ad Center at https://myadcenter.google.com/ and switching personalised ads off.
Alternatively, you can install a free browser plugin here: https://support.google.com/ads/answer/7395996
Google Analytics opt-out browser add-on
You can opt out of Google Analytics tracking by installing the browser add-on which is available here: https://tools.google.com/dlpage/gaoptout
Web beacons
You can opt out of our use of web beacons in our marketing emails by emailing us at [email protected].
Meta (Facebook) Pixel
You can block the Meta Pixel by selecting Reject optional in our cookie banner, or by switching off Marketing in Cookie settings.
You can also control how Meta uses data from other websites to show you adverts in your Facebook or Instagram account settings, under Ad preferences.
European Interactive Digital Advertising Alliance tool
You can opt out of Meta and other companies that participate in the Digital Advertising Alliance in Europe from showing you interest-based ads by visiting www.youronlinechoices.com, selecting your country, clicking ‘Your Ad Choices’, then locating Meta (and any other companies you want to block) and selecting the ‘Off’ option.